Knowledgebase

Domains with extensions .my, .com.my, .net.my, .org.my

1. A reseller transfer authorization email “Reseller Transfer request for <Domain name> – Request Registrant Approval” will be sent to the domain administrative contact’s email address for transfer confirmation;
2. Domain administrator has to read and approve the transfer request within 3 days;
3. If the domain administrator does not approve the transfer within duration given, the transfer will be auto-cancel;
4. A reseller transfer will require 1-4 days to complete;
5. To expedite the process, registrant may contact the losing reseller to approve for the transfer request;
6. A notification email will be sent to partners and registrant on the transfer status.
7. A reseller transfer process will require 2-10 days to complete.
8. One year’s renewal fee is required as a domain name will be renewed for one year upon transfer completion.